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Terms & Privacy

Terms & Privacy

Ordering & Delivery

Delivery Times

Your order will be despatched in approximately 10- 21days working days depending on what the item it. This may seem a long time but remember nothing is ‘off the peg’; everything is handmade from scratch as soon as an order is received. 

Returns Policy
Your Satisfaction with our service and products is very important to us. Please read below our Returns Policy, if you have any further questions please do not hesitate to contact us.
  • In the unlikely event of a product having a manufacturing fault when you receive it, you may return it back to us for a refund or we will correct the fault or make a replacement item.
  • Customers are responsable for return of goods and a refund of postage will only be given if your purchase is faulty.
  • If you need to return an item for any of the above reasons, please notify us within 7 days and return it within 14 days of receipt.
  • Please note owing to the fact our products are handmade to order, we cannot accept cancellations or returns unless a manufacturing fault has occured.
Lifetime Repairs Warranty

Here at Heistercamp we use only the finest materials.  Each piece from our leather goods range is crafted by hand with the attention to detail to create leather goods of exceptional quality that only a true artisan can provide.

We believe in our products and therefore offer a lifetime repair guarantee with all our leather goods.
Any aesthetic defect such as discolouration, scratches etc., shrinkage/ stretching and the normal ware and tear are not covered.
We will cover the cost to return the item to you, but don't forget to send it to us via recorded mail as we are only responsible for the item once in our possession.
Because of the time frame of this guarantee we cannot promise that we will have the original metalware or any other material needed to repair your item and will therefore choose an alternative at our own discretion.
We cannot cover your product for misuse, but it can usually be repaired at a minimal cost. We sincerely value your support and will always do our absolute best to go the extra mile to ensure that you are happy with every Heistercamp purchase.

Nickel Allegey Notice

Our buckle manufacturer confirms that all of our buckles except those from our Heritage range and the Ivybridge, Chagford & Perranporth belts from our traditional range, are made from a zinc alloy and do not contain nickel. However, as we do not manufacture the buckles ourselves, we cannot be held responsible if traces of nickel are found to be contained within the buckle.

Terms & Conditions

By choosing to use this web site, you are agreeing to abide by all terms & conditions set out on this page.

Limitations on using this website

This site is for your personal use only and is designed for the sole purpose of providing information and services on Heistercamp LLP. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this site, unless Heistercamp LLP grants you specific permission in writing.

E-mail addresses posted on this site are not to be used by any seller of services, any compiler of mailing lists, or any other non-authorized use without prior written approval by Heistercamp LLP.

Links to third party sites

This site may contain links to other web sites. Because Heistercamp LLP has no control over these sites and their resources, Heistercamp LLP is not responsible for the availability of these external sites, and can not be held responsible or liable for any content, advertising, products, or other materials on or available from these sites.

No unlawful or prohibited use

As a condition of your use of this site, you agree that you will not use the site for any purpose that is unlawful under any law or prohibited by these terms and conditions. You may not damage, disable, overburden, or impair this site. You may not obtain or attempt to obtain any materials or information not intentionally provided for through this site.


Heistercamp LLP, its agencies, departments, agents and employees cannot be held responsible for any losses, damages, expenses, claims, demands, suits, or actions, including reasonable legal fees made by any third party due to or arising from your use of this site, information obtained from the site, information which you provided to the site, your connection to the site, your violation of these terms and conditions, or your violation of any rights of another.

Liability disclaimer

The information, software, products, and services included on this site may include inaccuracies or typographical errors. Changes are periodically made to the information herein.

Heistercamp LLP may make improvements to and/or changes to this site at any time. Information received on or through these sites should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

Heistercamp LLP makes no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on this site for any purpose. All such information, software, products, services and related graphics are provided as is without warranty of any kind. Heistercamp LLP hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

Heistercamp LLP is not liable for any direct, indirect, punitive, incidental, special, consequential or any other damages, including legal fees, whatsoever. Such damages include but are not limited to damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of Heistercamp LLP sites, arising from delay or inability to use Heistercamp LLP sites or related services, related to the provision of or failure to provide services, or resulting from any information, software, products, services and related graphics obtained through this or any other Heistercamp LLP site, or otherwise arising out of the use of this or any other Heistercamp LLP site, whether based on contract, tort, negligence, strict liability or otherwise. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this site.

Heistercamp LLP shall not be liable for any minor variations in colour, texture, shade and/or general appearance of the products including substitutions of parts for an equal or superior part.

Copyright notice

All information available from this site may be protected under UK and foreign copyright laws. Permission to reproduce may be required. Heistercamp LLP retains all rights to the information provided by this service, including, but not limited to, the right of distribution.

All third party trademarks are acknowledged and are the property of their respective owners.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them you agree to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

We reserve the right to make reasonable modifications to the terms and conditions shown above in so far as they are listed on our website. Changes to terms and conditions will take affect thirty (30) days after they are posted on this website.

Terms and conditions last updated 10/08/15



Below we provide information about the security and privacy of the Heistercamp LLP web site. We want all our customers to be confident using our site, particularly the use of personal information. Privacy Statement 
Heistercamp LLP is committed to ensuring the privacy of all our customers. All information is collected and processed in accordance with the UK's Data Protection Act 1998. Heistercamp LLP's Privacy Policy only applies to the Heistercamp LLP web site and does not apply to the practices of companies that Heistercamp LLP does not own or control, or to people that Heistercamp LLP does not employ or manage.

Use of Personal Information

1. We will only send you information about our services if we feel it may be of interest to you

2. We will not disclose information regarding our clients to third parties unless the client has first given their consent.

3. Information collected about the client is used only for the provision of our services to the client. This information is not used for any other purpose

4. If you have any concerns about privacy matters please contact us at

5. This privacy policy only covers the Heistercamp LLP web site at other links within this site to other web sites are not covered by this policy.

6. We use cookies for collecting user information from the site. However, we will not collect any information about you except that required for ensuring a high level of service.

7. Our system automatically collects your IP address. If you are connected to the Internet you have one, for example it may look something like this This information is stored in our database log and may be referred to in case of any dispute.

The Data Protection Principles

Anyone processing personal data must comply with the eight enforceable principles of good practice. They say that data must be:

1. fairly and lawfully processed

2. processed for limited purposes

3. adequate, relevant and not excessive

4. accurate

5. not kept longer than necessary

6. processed in accordance with the data subject's rights

7. secure

8. not transferred to countries without adequate protection.

Personal data covers both facts and opinions about the individual. It also includes information regarding the intentions of the data controller towards the individual, although in some limited circumstances exemptions will apply. With processing, the definition is far wider than before. For example, it incorporates the concepts of 'obtaining', holding' and 'disclosing'.

You can review the Data Protection Principles at

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