We Protect Your Privacy
Privacy means a great deal to us and we understand the importance of protecting the privacy of our customers & visitors. Below we have outlined what information is stored on our site and how we use it. If you have any questions with regards to how we protect your privacy, please feel free to drop us an email at firstname.lastname@example.org
The information we use and why
Name, Address and Contact Details
We will use your name and contact information for the following reasons:
- To ship products purchased on our website
- To send updates about your orders via email and/or text sms.
- Fraud protection
All payments taken on our website are dealt with by our Payment Service Providers – Sagepay and PayPal. This means we will never see, store or handle any of your card details. Refunds are issued via the same Payment Service Provider that was used to make the purchase.
If we take an order over the phone we will require all card details, including the security/CVV Code. We then use our PayPal card machine to take the payment. This information will never be stored and will be destroyed after payment has been taken. Refunds to a card payment that was taken over the phone are handled by PayPal.
Contact and Purchase History
We will keep all conversation sent via Email, text sms, live chat and social media sites. This is to provide a higher level of customer service and support. We may also take note of and store any relevant information provided over the phone.
We keep both digital and physical copies of customer orders. This purchase history helps with our customer service and support. The customer orders do not include payment information.
We use analytics to help paint a better picture of how customers/visitors use our site. Information including IP addresses, device type, location data, and browsing habits is used to help improve our website and shopping experience.
We will not sell or trade any of your personal details to third party companies. This is something that we have never done and will never do.
We do, however, need to share certain details with a select few companies that are used to help provide you with the services we offer. These include:
- Payment Service Providers
- Couriers Companies
- Our website developers and host
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this website. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Account related cookies
- Login related cookies
- Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
- Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Surveys related cookies
- Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us via email – email@example.com