Delivery
Times
We aim to get your order to you
within 7 working days. But as everything is handmade from scratch as soon as
an order is received, it can take up to 21 days. (Please note owing to the
fact our products are made to order, once payment has been received, we
cannot accept cancellations).
Payment Options
You can pay either online with either a debit or credit card
or by cheque.
Delivery Costs
Within the U.K.
Cost : £5.00
Southern Ireland
Cost : £10.00
Europe
Cost : £15.00
All prices
in pounds sterling. All deliveries will need to be signed for.
All delivery costs will be automatically calculated
before you place your order.
Our Terms and Conditions can be
viewed by clicking here |
Returns
Policy
Your Satisfaction with our service and products is very important to us. Please read below our Returns Policy, if you have any further questions please do not hesitate to contact us.
1.
|
In the unlikely event of a product having a manufacturing fault when you receive it, you may return it back to us for a refund or we will correct the fault or make a replacement item. |
2. |
Refund of postage will only be given if your purchase is faulty. |
3. |
If you need to return an item for any of the above reasons, please notify us within 7 days and return it within 14 days of receipt. |
Heistercamp LLP shall not
be liable for any minor variations in colour, texture, shade
and/or general appearance of the products including substitutions
of parts for an equal or superior part. |